Shipping policy

Thank you for shopping with us! We want to ensure that your shopping experience is as smooth as possible. Please review our shipping policy for more information on shipping options, delivery times, and costs.

Processing Time

  • All orders are processed within 2 - 5 business days. Please note that orders placed on weekends or holidays will be processed the next business day.
  • Once your order is processed, you will receive a shipment confirmation email with tracking details.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and the size/weight of the items in your order.

  • We offer standard, expedited, and express shipping options.

    Standard Shipping: Typically arrives within 5-7 business days
    Expedited Shipping: Typically arrives within 2-3 business days
    Express Shipping: Typically arrives within 1-2 business days (available for select regions)

Shipping Regions

  • We currently ship to the United States and international destinations. Shipping rates and delivery times may vary depending on the destination.

    • Domestic Shipping (US): Standard shipping is available for all US states, including Alaska, Hawaii, and Puerto Rico.
    • International Shipping: We offer shipping to selected countries. International shipping rates will be provided at checkout.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email. You can track your package directly on the courier’s website or through the tracking page on our store.

Lost or Stolen Packages

  • We are not responsible for any lost or stolen packages once the tracking status shows "Delivered." Please contact the carrier directly if you believe your package is lost or stolen.

    • If you are concerned about the safety of your package, we recommend choosing a shipping method that includes signature confirmation.

Address Accuracy

  • Please ensure that your shipping address is correct before completing your purchase. We are not responsible for delayed or misdelivered orders due to incorrect or incomplete address details.

Customs and Duties (International Orders)

  • For international shipments, you may be subject to customs fees, taxes, and duties, which are the responsibility of the customer.
  • Please check with your local customs office for more information on any fees that may apply.

Shipping Delays

  • While we aim to ship all orders promptly, please be aware that delivery times may vary due to unforeseen circumstances such as weather delays, public holidays, or logistical issues. We appreciate your understanding during such events.

Returns & Exchanges

  • Please refer to our Return Policy for information regarding returns and exchanges.

Contact Us

If you have any questions about our shipping policy or need further assistance with your order, please feel free to reach out to our customer support team at [halowellness2025@gmail.com] or [6097568053].